🛍 Shopping Information
Where can I shop ASJ jewelry?
You can purchase our products directly through our website.
How long does it take to receive my order?
Orders are typically delivered within 10–15 working days, depending on your location.
Do you ship internationally?
Yes, we ship worldwide.
How can I reach the ASJ team?
You can contact us at 📩 info@annelsaban.com or message us on any of our social media platforms — we’re always happy to help!
💳 Payment Information
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and several online payment options for your convenience.
📦 Orders and Returns
How do I place an order?
Choose the product and click “Add to Cart”.
Click the Cart icon on the top right of the page.
Proceed to checkout and complete your order.
Do I need an account to place an order?
It’s best to register with your email so you can easily track your orders and resolve any issues if needed.
Who do I contact for order questions or support?
For any inquiries, email us at 📩 info@annelsaban.com or send us a message on social media — our customer service team will be in touch as soon as possible.
How can I cancel my order?
Orders can be canceled within 3 days of placing.
If the courier is unable to deliver your package within 10 days, the order will be automatically canceled.
To cancel, just send us an email or message.
Can I exchange my order?
Yes, you can exchange your item within 14 days from the date of receiving it, as long as it’s unworn, unused, and returned in its original packaging.
Do you offer refunds?
We accept refund requests within 7 days of delivery. Items must be returned unworn, unused, and in their original case/packaging.
🛠 Product & Warranty
Do ASJ pieces come with a warranty?
Yes! All ASJ jewelry comes with a 1-year free warranty.
We will repair any damage free of charge within the first year of purchase (shipping fees apply).
After one year, we still offer repairs at a reasonable cost, depending on the case.
What should I do if my jewelry tarnishes?
Silver tarnish is very common and will naturally occur over time.
For sterling silver pieces, you can gently re-shine them at home using calcium carbonate powder (check out our detailed steps in the Jewelry Care Tips page).
📚 Additional FAQs
Are your pieces hypoallergenic?
Our pieces are made of 925 sterling silver and plated with gold or platinum, which are generally safe for most skin types. If you have known sensitivities, feel free to reach out for more details.
How should I store my jewelry?
Always store your jewelry in its original box or an airtight pouch, away from sunlight, moisture, and perfumes — especially for plated pieces.
What materials are your pieces made from?
All ASJ jewelry is crafted from 925 sterling silver, with select items plated in 18k gold or platinum.
Do your rings come in different sizes?
Yes! Most of our rings are available in multiple sizes. You can check the available options and size guide on each product page.
Do you offer custom designs or engraving?
Currently, we do not offer custom designs or engraving, but we’re working on exciting things in the future, so stay tuned!