Shopping Information

Where to shop your products?

You can purchase our products online , or from our partitions at pop up shop & La Maison Blanche .

How Long Will It Take To Get My Package?

Shipping orders takes from 7/10 working days

For Shipping policies and detail click here

Do You Ship Internationally?

Yes we deliver worldwide , For shipping details , click here

How to reach your brand ?

You can reach our brand team , through email ( info@annelsaban.com ), Or Click on Send message icon in the footer.

Payment Information

What Payment Methods Are Accepted?

The Payment method is Cash On Delivery .

Orders and Returns

How do I place an Order?

1)Click on the Add To Cart Button on the product page

2) Click on the Cart icon on the Header

3)Proceed the order

Do I need an account to place an order?

Please register on the website by your email to place your order

Who should I to contact if I have any queries?

For any inquires kindly send us an email on info@annelsaban.com , and one of our customer service team will contact you .

How Can I Cancel My Order?
  • Orders can be canceled within (2) days after placing the order .
  • In case you failed to receive your order from the courier after ( 10 days ) from delivery date, orders will be automatically subjected to cancellation .

For cancellation please send us an email on info@annelsaban.com

How Can I Exchange My Order?

You can exchange your order within two weeks from receiving date without being worn / damaged or used with its same case and packing , for Exchange policies , please click here .

How Can I Refund a Product?
  • We accept refunding the orders with the same case and packing ( unworn / damaged or used ) within 7 days from the date of delivery , for Refund policy please click here .
Do you have warranty ?

We offer a lifetime guarantee for Ann El Saban Jewelry

  • We will repair any damaged occurs to your jewelry for free for the first 6 months from the date of receiving your order , (shipping fees will be paid from customer side)
  • In case of bad use (irreparable damage) repair fees is required .
What Should I do In Case My Product Tarnish ?

Silver tarnish is very common to happen , and will eventually happen over the years .

For the sterling silver pieces you can re-shine it using calcium carbonate powder or send us an email on info@annelsaban.com and one of our customer service team will get back to you .

For the Jewelry Care Tips and Tarnish solutions , click here .