Where to shop your products?
You can purchase our products online , or from our partitions at pop up shop & La Maison Blanche .
How Long Will It Take To Get My Package?
Shipping orders takes from 7/10 working days
For Shipping policies and detail click here
Do You Ship Internationally?
Yes we deliver worldwide , For shipping details , click here
How to reach your brand ?
You can reach our brand team , through email ( firstname.lastname@example.org ), Or Click on Send message icon in the footer.
What Payment Methods Are Accepted?
The Payment method is Cash On Delivery .
Orders and Returns
How do I place an Order?
1)Click on the Add To Cart Button on the product page
2) Click on the Cart icon on the Header
3)Proceed the order
Do I need an account to place an order?
Please register on the website by your email to place your order
Who should I to contact if I have any queries?
For any inquires kindly send us an email on email@example.com , and one of our customer service team will contact you .
How Can I Cancel My Order?
- Orders can be canceled within (2) days after placing the order .
- In case you failed to receive your order from the courier after ( 10 days ) from delivery date, orders will be automatically subjected to cancellation .
For cancellation please send us an email on firstname.lastname@example.org
How Can I Exchange My Order?
You can exchange your order within two weeks from receiving date without being worn / damaged or used with its same case and packing , for Exchange policies , please click here .
How Can I Refund a Product?
- We accept refunding the orders with the same case and packing ( unworn / damaged or used ) within 7 days from the date of delivery , for Refund policy please click here .
Do you have warranty ?
We offer a lifetime guarantee for Ann El Saban Jewelry
- We will repair any damaged occurs to your jewelry for free for the first 6 months from the date of receiving your order , (shipping fees will be paid from customer side)
- In case of bad use (irreparable damage) repair fees is required .
What Should I do In Case My Product Tarnish ?
Silver tarnish is very common to happen , and will eventually happen over the years .
For the sterling silver pieces you can re-shine it using calcium carbonate powder or send us an email on email@example.com and one of our customer service team will get back to you .
For the Jewelry Care Tips and Tarnish solutions , click here .